Install and setup
The feature you are trying to use is on a network resource that is unavailable
This mostly shows up on the older Filteronme Windows installer (1.0.x/early 2.x) — it's rare on current versions. It happens after an incomplete uninstall (for example, deleting the app folder instead of using the uninstaller), followed by a reinstall or update attempt. You might also see: "The older version of FilteronmeWindows cannot be removed. Contact your technical support group."
This is a Windows installer-database problem, not a Filteronme one. To fix it:
- Download and run Microsoft's Program Install and Uninstall troubleshooter.
- Choose Uninstalling, then pick Filteronme from the list. The troubleshooter removes the broken install entry.
- Restart your computer.
- Download a fresh installer from filteronme.com/downloads and install normally.
If the troubleshooter doesn't list Filteronme, or the error comes back, work through the Windows installer troubleshooting guide — the same steps unstick this error too. Still stuck? Contact support.
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