Lost access to email

Lost the inbox your Filteronme account is under? You can move your account to a new email yourself at filteronme.com/recover — no waiting on support.

How it works:

1. Enter a new email you can read, and confirm it with a 6-digit code we send there. If that address is already the email on your billing record (the one your receipts go to), the move completes right there — you're done, skip the rest.

2. Otherwise, prove the subscription is yours with details from your card statement: the last 4 digits of the card that pays for it, the card brand, the name on the card, and your last charge amount (it's on your statement next to WWW.FILTERONME.COM, in the currency we charged — USD, or EUR on European plans; if your bank converted it, leave the amount blank).

   Paid with Apple Pay? Use the last 4 digits of your Device Account Number, not your physical card — find it in the Wallet app: tap the card, then the ⓘ button.

3. If the details match, the move completes automatically after a 5-day safety window. We notify the old address too, so the real owner can block anything they didn't ask for. Nothing is ever charged.

You'll get a confirmation at your new email when it's done. If nothing arrives after 5 days, the details didn't match — double-check them against your statement and try again.

Not actually locked out?

• Still have the old email? Use change email or transfer subscription instead — it's instant.
• Just can't remember which email you used? Enter your card's last 4 digits at filteronme.com/billing-email and we'll send a login link to the address on file — it'll land in whichever of your inboxes is the right one.