Can't get the email to open your billing page

Just want to cancel? In the app, click the Billing button, then tap Cancel subscription. Not in the app? Go to filteronme.com/billing, follow the steps below to open your billing page, then tap Cancel subscription.

To open your billing page, try filteronme.com/billing-email with every email address you might have used to pay. That includes a work address or a partner's address.

Important: this page doesn't tell you which email your plan is under. It looks quietly, and if there is a plan for that email, we send a way in to the email on the plan. If there isn't one, you get no email and no error. That's expected, not a bug. Try the next email you might have used.

Other things to check:

• Your spam folder.
• Your bank or card statement. Real charges from us show as WWW.FILTERONME.COM or FILTERONME.COM. If it says something else, like Filterly, see Filterly. That's a different business and not ours.
• Whether you're still on the free trial. A trial has never been charged, so there's no billing page and no email will ever be sent. That's normal.

Can't guess the right email? Tap Don't know which email you used? under the button on that page (or go to filteronme.com/billing/find-email). Enter your card's last 4 digits and we'll send the way in to the address your plan is under, whichever inbox that is.

Lost access to that inbox entirely? Use account recovery to move your plan to an email you can read. Then open filteronme.com/billing and tap Cancel subscription. Still stuck? Contact support and we'll help.