Filteronme

Account and login

Unable to get login link to Stripe billing portal

Try filteronme.com/billing-email with every email address you might have used to pay — including a work address, a partner's address, or whatever Apple Pay/Google Pay may have used at checkout.

Important: this page doesn't look anything up or tell you which email your subscription is under. It sends a login link to the address you enter — but only if that address actually has a subscription. Enter the wrong email and you'll get no email and no error. That's expected, not a bug — just try the next email you might have used.

Other things to check:

  • Your bank or card statement — real charges from us show as WWW.FILTERONME.COM or FILTERONME.COM. A similarly-named company, Filterly, is a different business we're not affiliated with; if that's what you're seeing, their support can help.
  • Whether you're still on the free trial. A trial-only account has never been charged, so there's no billing record and no login link will ever be sent — that's normal.

Can't guess the right email? On the same page there's a card option — enter your card's last 4 digits and we'll send the login link to the address your subscription is under, whichever inbox that is.

Lost access to that inbox entirely? Use account recovery to move your subscription to a new email.

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