What is this FILTERONME.COM charge?

Seeing WWW.FILTERONME.COM or Filteronme on your card or bank statement and don't recognize it? Here's the fastest way to sort it out yourself.

What Filteronme is

Filteronme is a desktop app that adds camera filters and virtual backgrounds for video calls. If you don't remember buying it, the most common reasons are: you signed up under an email you don't check often, or a family member used a shared card.

What the charge looks like

Our subscriptions bill monthly or yearly — never weekly or every few days. If your charge repeats every week or two, it's probably not us at all; see "Not sure it's even us?" below.

Stop it

In the app, click the Billing button, then tap Cancel subscription. Not in the app? Go to filteronme.com/billing. Type your email and we email you a button that opens your billing page. Don't remember the email? Tap Don't know which email you used? under the button and enter the last 4 digits of the card you pay with. Tap it, then tap Cancel subscription. Your plan stays on until the end of the time you already paid for, and you won't be charged again.

Find out which email it's under

Try each email address you might have used at filteronme.com/billing-email. Enter one and submit. If there is a plan for that address, we email a way in to the billing page. It won't tell you which email is right, so try a few. Out of guesses? Tap Don't know which email you used? under the button (or go to filteronme.com/billing/find-email). Enter your card's last 4 digits and the way in goes to the address on file automatically.

Look at your past charges

Once you're in the billing page, from the email above or the Billing button inside the app, you can review past charges yourself. No need to contact support first.

Not sure it's even us?

If your statement says "Filterly" rather than "Filteronme" or "WWW.FILTERONME.COM," or the charge doesn't match a monthly/yearly pattern, it's likely not from us — see Filterly for how to tell the two apart and who to contact.