What is your refund policy?

We don't offer refunds for Filteronme purchases.

The free trial is our try-before-you-buy option — no card required, full access, so you can confirm the app works well on your system before paying. If you're not sure it'll work for you, use the trial first.

Billing is entirely self-serve through Stripe:

• Cancel or change your plan any time with the Billing button in the app, or at https://filteronme.com/billing.
• Refund requests sent by email don't get processed — there's no separate refund process to email us about.

If something on our end went wrong — a billing mistake, a cancellation that didn't work the way it should have — tell us what happened. We'll make it right with a service credit or extension rather than a refund.