How to fix most problems

Work through these in order — most tickets are solved by the first two or three steps.

1. Open Filteronme before you open the app you're using it in (Zoom, OBS, Discord, etc.) — the other app needs to find the Filteronme camera already running. Windows: keep Filteronme open for the whole call. Mac 2.1 and later: you can close Filteronme again once you've selected the camera.

2. Switch your camera selection to something else and back, or unplug and replug your physical camera.

3. Reboot the Filteronme app — quit it fully and reopen it.

4. Mac only: toggle camera permission off and back on for Filteronme in System Settings. Still stuck? Do the same with the camera extension toggle.

5. Reinstall the camera extension. In Filteronme, go to the top-left menu → Advanced → Uninstall Extension, then reopen Filteronme and reinstall it.

6. Restart your computer.

7. None of that worked? Do a full reinstall. Mac steps: how to do a full reinstall of Filteronme for Mac. On Windows, download the latest installer from filteronme.com/downloads and reinstall.