Terms of Service

Last updated: September 22, 2025

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Filter Software LLC.

When we say “Services”, we mean our websites & desktop apps, including filteronme.com, and any product created and maintained by Filter Software LLC.

When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account.

Account Terms

1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
2. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
3. You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
4. Age Requirement. You must be at least 13 years old to use our Services. If you are under 18, you must have parental or guardian consent to use our Services.

Prohibited Uses

You agree not to use our Services:

1. For any unlawful purpose or to solicit others to perform unlawful acts;
2. To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
3. To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
4. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
5. To submit false or misleading information;
6. To upload or transmit viruses or any other type of malicious code;
7. To spam, phish, pharm, pretext, spider, crawl, or scrape;
8. For any obscene or immoral purpose;
9. To interfere with or circumvent the security features of our Services or any related systems or networks.

Payment, Refunds, and Plan Changes

1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
2. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all taxes, levies, or duties.
4. Except where required by law, we do not issue refunds for any reason. Certain jurisdictions may provide you with legal rights to a refund or cancellation, and nothing in these Terms is intended to override those rights.

Cancellation and Termination

1. You are solely responsible for properly canceling your account. You cancel your account by logging in our Stripe portal: Filteronme.com/billing or by clicking the Billing button inside the app.
2. To cancel your subscription and avoid automatic renewal charges, you must submit a cancellation request at least three (3) days prior to your next scheduled renewal date. Failure to cancel within this timeframe may result in charges for the subsequent billing period. To submit a cancellation request, visit our billing portal.
3. Please note there are companies with similar names to Filteronme.com. Filteronme, and our charges would appear as "WWW.FILTERONME.COM" or "Filteronme" on your statement. We are not affiliated with any other companies that may have similar names or provide similar services.
4. All of your content will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted .
5. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time.
6. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Referral Program

1. Eligibility and Restrictions. Our referral program allows existing customers to share promotional codes with new customers. Self-referrals are strictly prohibited. You may not refer yourself using alternate email addresses, accounts, or any other method to circumvent this restriction.
2. New Customer Requirement. Promotional codes are valid only for new customers who have never had an account with our Services. Each person is limited to one promotional code use per lifetime, regardless of the number of accounts they may create or codes they may obtain.
3. No Stacking or Multiple Use. Promotional codes cannot be combined, stacked, or used in conjunction with other offers or discounts. Each customer may use only one promotional code, and codes cannot be reused or transferred between accounts.
4. Credit Terms. Referral credits are promotional in nature, have no cash value and cannot be redeemed for cash, refunded, or transferred to other accounts. Credits may only be applied toward our Services and expire according to the terms specified at the time of issuance. We do not provide cash-outs, refunds, or monetary compensation for unused credits under any circumstances.
5. Right to Withhold or Reclaim Credits. We reserve the right to withhold, suspend, or reclaim referral credits if they were issued in error, obtained through fraud, or otherwise in violation of these Terms.
6. Independent Contractor Relationship. Participation in the referral program does not create any agency, partnership, employment, or joint venture relationship between you and us.
7. Program Modifications and Termination. We reserve the right to modify, suspend, or terminate the referral program at any time without notice. Changes may affect existing credits, and we are not obligated to honor credits that violate updated program terms.
8. Fraud Prevention and Voiding. We reserve the right to void, cancel, or refuse any referral credit for any reason, including but not limited to: suspected fraud, abuse of program terms, technical errors, violation of these Terms, or activity that undermines the program's intent. We may investigate suspicious activity and require verification of identity or account information.
9. No Guaranteed Benefits. Participation in the referral program does not guarantee any specific benefits, credits, or rewards. We may change credit amounts, eligibility requirements, or program structure without notice to existing participants.
10. Tax Responsibility. You are solely responsible for any tax implications arising from referral credits or benefits. We recommend consulting with a tax professional regarding potential tax obligations.
11. Compliance with Law. You agree to comply with all applicable laws when participating in the referral program, including disclosure requirements if you promote our Services through social media or other channels.

Modifications to the Service and Prices

1. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Uptime, Security, and Privacy

1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for most of our Services.
2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.

4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Filter Software LLC may process your data as described in our Privacy Policyand for no other purpose. We as humans can access your data for the following reasons:

5. To help you with support requests you make. We’ll ask for express consent before accessing your account.

6. On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
7. To safeguard Filter Software LLC. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole.

8. To the extent required by applicable law. As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches Filter Software LLC for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If Filter Software LLC is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.

9. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

10. Third-Party Services Disclaimer. Our Services may contain links to, integrate with, or utilize third-party websites, applications, services, or vendors (including but not limited to payment processors, cloud storage providers, analytics services, and other business partners). We do not control, endorse, or assume responsibility for any third-party services, their content, privacy policies, or practices. Your use of third-party services is governed by their respective terms and policies, not ours. We disclaim all liability for any loss, damage, or issues arising from your interaction with third-party services.

11. Under the California Consumer Privacy Act (“CCPA”), Filter Software LLC is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms & the Privacy policy. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use Filteronme’s Services in a way that violates the regulations.

Copyright and Content Ownership

1. All content posted on the Services must comply with U.S. copyright law.
2. You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
3. We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
4. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. We reserve the right to rescind any permissions if you violate these Terms.
5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

Liability Cap. In no event shall our total aggregate liability under these Terms exceed the greater of one hundred dollars ($100) or the total amount you paid to us in the six (6) months immediately preceding the event giving rise to the claim.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent. If you choose to use our Services, thank you for betting on us.

Indemnification

You agree to indemnify and hold harmless Filter Software LLC, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Services; (ii) your violation of any term of these Terms; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your use of the Services caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Services.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in California. You consent to personal jurisdiction and venue in such courts.

Arbitration and Class Action Waiver

Mandatory Arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs interpretation and enforcement of this section. The seat and venue of arbitration is San Francisco, California, unless the AAA rules require a different location or remote proceedings.

Delegation. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this agreement is void or voidable.

Small Claims; Injunctive Relief. Either party may seek relief in small claims court. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

Class Action Waiver. Proceedings must be on an individual basis only; class, consolidated, or representative actions or arbitrations are not permitted.

30-Day Opt-Out. You may opt out by emailing [email protected] within 30 days of first accepting these Terms, stating you opt out of arbitration.

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet outages, or other unforeseeable circumstances.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede all prior communications, representations, or agreements, whether written or oral.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us to be effective.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms or any rights hereunder without restriction, including in connection with a merger, acquisition, or sale of assets.

Survival

The following provisions survive termination: payment obligations, disclaimers, limitation of liability, indemnification, intellectual property, governing law, arbitration, and any other provision that by its nature should survive.

If you have a question about any of these Terms, please contact our Support team.

Adapted from the Basecamp open-source policies / CC BY 4.0